Support is on hand to help with questions, account-related issues, technical concerns or general feedback. Contact our team via live chat, email or phone for fast assistance. Account and payments queries handled directly; technical faults get priority. Australian support staff available to assist with verification, withdrawals and general account guidance. Use verified channels only and keep account details secure when contacting us.
| Department | Contact |
|---|---|
| Customer Support (Accounts & Technical) | [email protected] - live chat, email and web form |
| General Enquiries (Corporate) | [email protected] - billing & admin |
| Affiliate Enquiries (Partners) | [email protected] - partner sign-up |
| Phone | +61 3 9457 2816 (voice) |
| Working Hours | Mon-Fri, 09:00-18:00 (AEST, excluding public holidays) |
Contact by email
Email is our preferred contact method for detailed requests, account issues or any case needing explanations or documents. Please use a clear subject line, include your full name, account ID and up-to-date contact details, and attach relevant files to avoid processing delays. We respond promptly by email and may request further verification if needed.
Send us a message
Response Time
Most enquiries are answered within one business day, while more complex issues may take longer depending on their nature. Live chat offers the fastest help for urgent matters; email and ticketed requests are reviewed and replied to promptly. We’ll update you if a case needs extra time for verification or third-party checks.
Feedback
Tell us what you think - feedback, suggestions or ideas to improve the site are welcome. We review every message carefully and use your input to refine features, promotions and usability. Drop a line via live chat or email and we’ll take it on board to make the service and user experience better for everyone.