Safer Gambling

We publish Just Casino Responsible Gambling guidance to keep play safe and within control. We set clear rules, practical tools and easy steps so customers can manage time and money spent on the site. Our aim is to prevent harm, support informed choices and make help available where needed. This page explains the safeguards we offer, how limits work, how to recognise risky behaviour and where to get professional support. Use these controls anytime to pause, restrict or stop play and contact support if you need assistance with account limits or self-exclusion.

Player protection principles

Protection comes first. Access to Just Casino Responsible Gambling tools is provided to reduce risk and promote safe play. Controls are available 24/7 and are applied to individual accounts. Eligibility and availability depend on account status and local rules. We expect users to follow age and local legal requirements.

Tools to manage gambling activity

Set deposit limits, loss limits and session time limits from your account settings or via live chat. Temporary time-outs and longer self-exclusion options are available on request. Limits are configurable in A$ and can be adjusted down immediately; increases may require a cooling-off period. Use the controls to cap spending and control frequency of play.

Recognising signs of problematic behaviour

Watch for repeated chasing of losses, unexpected time spent online, borrowing to fund play, neglecting other commitments or hiding activity. Sudden changes in betting size or frequency and unsuccessful attempts to stop are red flags. If these signs appear, use limits or self-exclusion and seek support.

Guidance for staying in control

Decide on a budget before play and stick to it. Use deposit and loss limits and schedule regular breaks with session time limits. Avoid using credit to gamble and do not chase losses. Keep account details private and review activity statements regularly. If you find limits are not enough, activate self-exclusion and contact support for assistance.

Access to professional help and support organisations

If gambling causes distress, contact local support services. For Australia call Gambling Help Online on 1800 858 858 or visit gamblinghelponline.org.au for chat and counselling. International users should contact local helplines listed by their government health services. If you need immediate action on your account, use live chat or email support to request temporary or permanent account restrictions.